Ordering & Delivery Policy
Last updated: 10-11-2025
At Wuxiz Boutique Toronto, we aim to deliver your order as quickly, safely, and accurately as possible. This Shipping & Delivery Policy explains how we process, ship, and manage all orders placed through our website.
By placing an order, you agree to the terms described below.
1. Order Processing Time
- All orders are processed within 1–3 business days.
- Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
- Orders may experience slight delays during holidays, high-demand periods, or unexpected supply chain disruptions.
2. Shipping Time
The average shipping time is:
📦 7 to 13 days
Please note:
- Delivery times may vary by region.
- Customs inspections, local carrier delays, or global logistics conditions may extend delivery time.
- We do not guarantee exact delivery dates.
3. Shipping Method & Origin
All orders are shipped directly from our supplier in China using trusted international carriers.
Depending on your country’s import laws, customs duties or taxes may apply. These charges are the customer’s responsibility and are not included in the product price or shipping cost.
4. Shipping Costs
Shipping fees are calculated at checkout based on:
- Destination country
- Package weight and size
- Selected shipping method (if multiple options are available)
All applicable costs will be clearly displayed before you complete your purchase.
5. Tracking Information
Once your order is shipped, you will receive:
- A confirmation email
- A tracking code
- A link to follow your shipment in real-time (if available in your country)
Tracking updates may take 24–72 hours to appear.
6. Delivery Responsibility
To ensure clarity and fairness, please note the following:
- If tracking information shows “Delivered”, the package is considered successfully delivered, and responsibility transfers to the customer.
- Wuxiz Boutique is not liable for stolen, lost, or misplaced packages after the carrier marks them as delivered.
- Please make sure that the shipping address you enter at checkout is complete and accurate.
Address errors must be reported within 24 hours after placing the order by emailing info@wuxiz.com.
We cannot guarantee changes to your order after this timeframe.
7. Customs, Duties & Import Fees
Depending on your country of residence, customs fees or import taxes may be applied. These charges are:
- Assessed by your local customs authority
- Not controlled by Wuxiz Boutique
- Entirely the responsibility of the customer
Failure to pay customs fees may result in returned or destroyed packages, which are not eligible for refunds.
8. Delayed or Missing Packages
If your package is significantly delayed or appears stuck:
- Track your order using the tracking link provided.
- Contact your local carrier with the tracking number.
- If you still need assistance, contact us at info@wuxiz.com and we will help investigate the issue.
Please note: some carriers may require up to 48–72 hours to update tracking information.
9. Contact
If you have any questions about shipping or need assistance with a delivery issue, you can reach us at:
Email: info@wuxiz.com
Business Name: Wuxiz Boutique